This e-learning gives you concrete tips and tricks to make your communication with clients more effective and efficient.
You will learn techniques on how to give constructive feedback, how to deal with criticism or emotions, how to get a difficult message across and how to reach your goal in an assertive way.
Handling complaints and difficult conversations
The following topics are covered in this online course:
- Leading a phone conversation instead of suffering it
- Communicating precisely and clearly, so that what you meant is also what the other person understands
- Increasing the time efficiency of a telephone conversation by asking the right questions
- Strengthen your listening skills so you can better respond to what the customer wants
- Types of difficult customers, how do you deal with them?
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Leçons passionantes
Vidéo interactive, formateurs expérimentés, tâches et simulations
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N'importe quand et n'importe où
Accès illimité, à tout moment et en tout lieu
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Certificat
Après avoir terminé le cours, vous recevrez un certificat de participation