Customer satisfaction is important for the company's image. Satisfied customers are also loyal customers and thus generate more sales. But: how do I turn the customer's wishes into the company's wishes? Do you succeed in making the customer feel satisfied, even if you have not been able to help him? And how do you respond to customers who are upset, complain or become aggressive?
A professional customer focus is a must for any business. This active workshop ensures that even in a challenging market, your clients are satisfied and stay that way. You will immediately start working with concrete situations from your own environment. This way, you immediately put the tips and techniques you have learned into practice in order to actually start working in a customer-focused way.
TestimonialsCustomer feedback on this training
"In a pleasant and interactive way, the team discussed a number of ways to further improve customer contact in order to be able to complete a complete customer enquiry. This was without a doubt an excellent training. Everyone was given sufficient attention, with the necessary respect for strengths and weaknesses. I learned a lot! ”
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