Customer satisfaction

We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you. 

CompanyFollowed trainingScore
FOD BUZADealing with difficult and aggressive customers85%
BaloiseSlide Writing Skills80%
FOD BUZADealing with difficult and aggressive customers95%
WundermanthompsonHBDI Personality Profile79%
TomraCommunication Skills Training90%
OrbidTime Management95%
OregonCommunication Skills Training90%
wundermanthompsonHBDI Personality Profile99%
Hospithera NVTime Management96%
Lokaal bestuur Landen - WZC OleyckPersuasive communication90%
BaloiseSlide Writing Skills93%
OnlyhumansCreative thinking91%
HelanCreative thinking85%
Honda Motor Europe Ltd Belgian BranchPersuasive communication90%
OnlyHumansCreative thinking78%
Only HumansCreative thinking86%
BIPTPersuasive communication84%
Only HumansCreative thinking75%

What customers say about usTestimonials

Management Skills

I expected a standard management training to refresh the key points I have learned throughout my career. It went beyond refreshing. The trainer really knows how to transfer his passion for people to the group. I'm convinced everyone has found their passion for their job back after this training. This training was more than useful, it was really inspiring.

Gertjan Hesius - Neovia Logistics

Business Writing Skills

Many tips were provided and the fact that we were allowed to make our own exercises made us think more. It made us realise that we communicate a lot every day, but not always in the right way (too negative, unclear, not clear, not to the point,...). The trainer was very pleasant and ensured good interaction. There was a relaxed atmosphere and questions were answered immediately. A real tailor-made training :-)

Vanessa De Proot - City of Dendermonde

New techniques for Prospecting and Remote Selling

We are extremely satisfied with Expert Academy's hands-on and professional approach. The sessions with the training actor are a real added value. Expectations well exceeded!

Olivier Gauder - BNP

Management Skills

I was looking for insights on giving feedback, delegating and management by objectives. All I can say is: excellent on all fronts. The trainer provides very clever working frameworks that can be applied in the day-to-day business environment and spends a lot of time on coaching and support. Each part of the training allows me to put it into practice, and that is its strong point.

Peter Verbiest - Bonka Circus

Time Management

I wanted to learn how to concretely manage my time and set priorities to reduce the stress. The training provided al lot of concrete examples (discussion on actual problems)I and tips. I will select 3 actions points and put this into practice to make this work for me. This course would also be very effective for the entire company.

Giorgia Rocatello - Feops

Persuasive communication

The trainer was very well prepared (there was an online intake beforehand with our questions and expectations), clearly had a lot of experience and was really empathetic. She managed to identify our communication problems very quickly and proposed concrete solutions. I was really very surprised and satisfied with the output of this training. Top!

Andrea Ariani - BASF

Conflict Management Training

I wanted to learn new concepts about conflicts and become more confident and strategic in conflict-related situations. I wanted to learn how to initiate conflict-related conversations, how to realize that the situation is stuck, and recognize (and exploit or avoid) common patterns in conflict situations.
I was also interested in basic strategies and pitfalls for resolving conflicts between others.
The trainer introduced several helpful techniques that will be help in real conflict situations. I liked that these strategies were simple, reasonable and well structured. This training made me confident and showed me that conflict is not always a bad thing and that it can be used for an improvement.

Ivan Maslov - UHasselt

Intercultural Communication & Management

I myself and our Customer Programme Team at Snecma Services Brussels were delighted with Jerko's intercultural communication training. The course was interactive and creative. It surpassed the simple do's and don'ts and offered an in depth insight into what communication all together is about. I am confident we'll be a better service provider after having enjoyed this training session.

Wim Collaer - Accounts Director at Snecma Services Brussels

Intercultural Communication & Management

In this training I hoped to receive tips and tricks on how to avoid misunderstandings between people from different nationalities and backgrounds, especially between Dutch and Belgium co-workers. I have learned that behaviour can be a cultural reaction but also that the individual attitude can play an important role. Being able to understand, flexibility and not judging the expected feedback from colleagues are the major learning points.

Christophe Nadaud - BOSCH P&O