In a pleasant and interactive way, the team discussed a number of ways to further improve customer contact in order to be able to complete a complete customer enquiry. This was without a doubt an excellent training. Everyone was given sufficient attention, with the necessary respect for strengths and weaknesses. I learned a lot!
| Company | Followed training | Score |
|---|---|---|
| PZ BVBA | Change Management | 100% |
| Tiberghien | Communication Skills Training | 95% |
| Gemeente Berlaar | Nonviolent communication | 90% |
| Aviobook | Presentation techniques: presenting with impact | 80% |
| Fedasil | Management Skills | 80% |
| Tiberghien | Communication Skills Training | 87% |
| Tiberghien | Communication Skills Training | 80% |
| Gemeente Berlaar | Nonviolent communication | 100% |
| Tiberghien | Communication Skills Training | 95% |
| Tiberghien | Communication Skills Training | 96% |
| Delhaize | Presentation techniques: presenting with impact | 100% |
| ACV-CSC | Media Training - Dealing with the press | 84% |
| De Kamer | Stress Management | 88% |
| De Kamer | Stress Management | 85% |
| L'Oréal | Project Management | 70% |
| Bonka | Time Management | 95% |
| Bonka Circus | Time Management | 100% |
| Bonka Circus | Time Management | 100% |
| Studieshop | Customer Delight | 90% |
| L'Oréal | Project Management | 79% |
What customers say about usTestimonials
Intercultural Communication & Management
I myself and our Customer Programme Team at Snecma Services Brussels were delighted with Jerko's intercultural communication training. The course was interactive and creative. It surpassed the simple do's and don'ts and offered an in depth insight into what communication all together is about. I am confident we'll be a better service provider after having enjoyed this training session.
I was looking for insights on giving feedback, delegating and management by objectives. All I can say is: excellent on all fronts. The trainer provides very clever working frameworks that can be applied in the day-to-day business environment and spends a lot of time on coaching and support. Each part of the training allows me to put it into practice, and that is its strong point.
The communication workshop was way better than expected. It really made all my employees open up and get to know each other better. It was also very interactive with a lot of exercises and techniques. We now have learned a structured way how to give feedback to each other and to customers.
Intercultural Communication & Management
In this training I hoped to receive tips and tricks on how to avoid misunderstandings between people from different nationalities and backgrounds, especially between Dutch and Belgium co-workers. I have learned that behaviour can be a cultural reaction but also that the individual attitude can play an important role. Being able to understand, flexibility and not judging the expected feedback from colleagues are the major learning points.
I wanted to learn new concepts about conflicts and become more confident and strategic in conflict-related situations. I wanted to learn how to initiate conflict-related conversations, how to realize that the situation is stuck, and recognize (and exploit or avoid) common patterns in conflict situations.
I was also interested in basic strategies and pitfalls for resolving conflicts between others.
The trainer introduced several helpful techniques that will be help in real conflict situations. I liked that these strategies were simple, reasonable and well structured. This training made me confident and showed me that conflict is not always a bad thing and that it can be used for an improvement.
Thanks to the training, our meetings have become much more proactive and we get the most out of our online group discussions. Furthermore, we received very good tips and tricks to better deal with video calls. Zoom video meetings are now standard in our team. I can definitely recommend this new way of working!
New techniques for Prospecting and Remote Selling
We are extremely satisfied with Expert Academy's hands-on and professional approach. The sessions with the training actor are a real added value. Expectations well exceeded!
The session was very interactive and an impulse on realizing that you are responsible for the thoughts you have and how these have an influence on your communication in life. The session was very valuable in a way that it can be applied to all parts of life, as well in the work environment as in private life.