Customer satisfaction
We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you.
| Date | Company | Followed training | Score |
|---|---|---|---|
| 99% | |||
| 90% | |||
| 90% | |||
| 90% | |||
| 90% | |||
| 90% | |||
| 100% | |||
| 90% | |||
| 95% | |||
| 100% |
| 100% |
| 75% |
| 95% |
| 80% |
| 91% |
| 85% |
| 98% |
| 80% |
| 85% |
| 95% |
“This training was very hands-on and sprinkled with examples seized from the employees' daily work environment. This makes the training particularly engaging and immediately applicable in practice. For example, the 'sandwich technique' is used daily when a difficult message needs to be delivered. Highly recommended for anyone who has customer-focused conversations!”
Lieve TournéFreshmeals
Trusted by leading companies
What customers say about us
“In this course I learned how to better deal with certain stress factors that are out of my control. The workshop was very to the point and very informative. It is the most interactive training I have ever had and with a super teacher. I have the feeling that I will be able to benefit from this for a long time to come.”
Tracy Van MaerckeBenteler
“I wanted to learn how to concretely manage my time and set priorities to reduce the stress. The training provided al lot of concrete examples (discussion on actual problems)I and tips. I will select 3 actions points and put this into practice to make this work for me. This course would also be very effective for the entire company.”
“I really enjoyed the way the training was given. The trainer makes the workshop engaging and he is able to keep everyone's focus. I especially remember that it is important not to bring the content in a negative way but rather to phrase it in a positive way and focus on what is important.”
Marianne VanoucheAntalis
“I wanted to learn how to communicate in front of a camera and how to convey a message with clarity and confidence. The trainer gave us immediate insights on how to communicate clearly and distinctly in front of the camera. Through various practical exercises, I could already see an immediate positive evolution. In short: excellent training!”
Stephan VandermolenVBO
“I really wanted to know how to turn a ‘no’ into a ‘yes’ during a phone call for an appointment. Through practical exercises and the formulation of possible counter-answers, this was immediately put into practice. I also gained insight into a clear structure of points to follow during telephone prospecting. I am impressed by both the positive teaching style and the trainer's knowledge.”
Tom Van RemoortereAgora Press
“I was looking for some techniques to deal professionally with the media. Expectations were fully met and the immediate feedback on the camera exercises is very interesting. Smooth and interactive training given by Lies Martens, who knows her profession inside out.”
Gunther UyttenhoveColruyt Group
“We are extremely satisfied with Expert Academy's hands-on and professional approach. The sessions with the training actor are a real added value. Expectations well exceeded!”
Olivier GauderBNP
“The course was really good and complete, with a really nice and dynamic trainer who led the discussions very well, gave relatable examples, and kept the times while enabling everybody to contribute. The workshop gave me tools to apply in case of conflicts at work but also in general.”
Irène ArrataVUB
“The communication workshop was way better than expected. It really made all my employees open up and get to know each other better. It was also very interactive with a lot of exercises and techniques. We now have learned a structured way how to give feedback to each other and to customers.”
Sammy DeprezArinti