In this training I hoped to receive tips and tricks on how to avoid misunderstandings between people from different nationalities and backgrounds, especially between Dutch and Belgium co-workers. I have learned that behaviour can be a cultural reaction but also that the individual attitude can play an important role. Being able to understand, flexibility and not judging the expected feedback from colleagues are the major learning points.
| Company | Followed training | Score |
|---|---|---|
| SCHINDLER | Customer Centricity | 75% |
| Village nr 1 | Crisis Communication | 95% |
| WAAK | Professional Telephone Skills | 85% |
| Netwerk Architecten Vlaanderen vzw | Effective Meeting Skills | 90% |
| AVIO | Giving and Receiving Feedback | 92% |
| Zoolyx | Professional Telephone Skills | 85% |
| Serv | Media Training - Dealing with the press | 94% |
| Zoolyx | Professional Telephone Skills | 95% |
| U. Antwerpen | Effective Meeting Skills | 95% |
| Serv | Media Training - Dealing with the press | 90% |
| SCHINDLER | Customer Centricity | 100% |
| Zoolyx | Professional Telephone Skills | 90% |
| Politie | Presentation techniques: presenting with impact | 90% |
| Serv | Media Training - Dealing with the press | 93% |
| DGZ | Professional Telephone Skills | 90% |
| U. Antwerpen | Effective Meeting Skills | 87% |
| Infrabel | Business Writing Skills | 97% |
| Tracé Brussel vzw | Effective Meeting Skills | 80% |
| Infrabel | Storytelling | 89% |
| Plantyn | Teambuilding | 80% |
What customers say about usTestimonials
This training made me more aware of time wasters and know how to handle them better. I must say I was impressed with this training form start to end. I have learned to reserve more time for myself, plan more ahead and update my to do list with the smart method.
'I wanted more self-confidence in front of the camera and practical tips to build my skills. I received very concrete tips during the training, which I can put to use immediately. By recording short presentations of all participants, you get a good picture of yourself.
The training was also presented in a very dynamic way, completely digital, but that had no effect on the quality. Well done!'
The communication workshop was way better than expected. It really made all my employees open up and get to know each other better. It was also very interactive with a lot of exercises and techniques. We now have learned a structured way how to give feedback to each other and to customers.
The session was very interactive and an impulse on realizing that you are responsible for the thoughts you have and how these have an influence on your communication in life. The session was very valuable in a way that it can be applied to all parts of life, as well in the work environment as in private life.
Many tips were provided and the fact that we were allowed to make our own exercises made us think more. It made us realise that we communicate a lot every day, but not always in the right way (too negative, unclear, not clear, not to the point,...). The trainer was very pleasant and ensured good interaction. There was a relaxed atmosphere and questions were answered immediately. A real tailor-made training :-)
I wanted to learn specific tips, pointers for enhancing human relationships in the working environment - both as a manager and as a team member myself. Although much of what was discussed in the training seemed like common sense in hindsight, it was amazing how little nuances in communication can change a relationship. I learned a lot about how I can change my own behaviour and communication to enhance people management. We closed the day with an action plan. This was excellent. As people managers we have become far more aware of how we function!
In a pleasant and interactive way, the team discussed a number of ways to further improve customer contact in order to be able to complete a complete customer enquiry. This was without a doubt an excellent training. Everyone was given sufficient attention, with the necessary respect for strengths and weaknesses. I learned a lot!
Intercultural Communication & Management
I myself and our Customer Programme Team at Snecma Services Brussels were delighted with Jerko's intercultural communication training. The course was interactive and creative. It surpassed the simple do's and don'ts and offered an in depth insight into what communication all together is about. I am confident we'll be a better service provider after having enjoyed this training session.