Customer satisfaction
We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you.
| Date | Company | Followed training | Score |
|---|---|---|---|
| 95% | |||
| 80% | |||
| 90% | |||
| 80% | |||
| 100% | |||
| 90% | |||
| 90% | |||
| 100% | |||
| 82% | |||
| 100% |
| 75% |
| 80% |
| 100% |
| 100% |
| 100% |
| 85% |
| 100% |
| 77% |
| 80% |
| 75% |
“My learning objective was to gain a structured understanding of the approach to guiding colleagues in in telephone calls. My expectations were fully met. First, I was given tools to better manage conversations. Second, I gained insight into what I was already applying myself in a conversation. Thirdly, the interaction was very valuable. Keep up the good work!”
Filip VetsEneco
Trusted by leading companies
What customers say about us
“I was hoping to gain insights that will help me be more successful as a salesperson. The many tips I have received transcend the sales field and help me learn to better assess myself as a person. This is undoubtedly going to help me achieve more success in the sales arena.”
Sander GitsIntronics
“I myself and our Customer Programme Team at Snecma Services Brussels were delighted with Jerko's intercultural communication training. The course was interactive and creative. It surpassed the simple do's and don'ts and offered an in depth insight into what communication all together is about. I am confident we'll be a better service provider after having enjoyed this training session.”
Wim CollaerAccounts Director at Snecma Services Brussels
“I wanted to learn how to communicate in front of a camera and how to convey a message with clarity and confidence. The trainer gave us immediate insights on how to communicate clearly and distinctly in front of the camera. Through various practical exercises, I could already see an immediate positive evolution. In short: excellent training!”
Stephan VandermolenVBO
“Lies Martens combines great expertise and experience with a warm personality and great empathy. The group immediately felt at ease and received excellent advice. Through many practical exercises, we were immediately given actionable and very useful tips.”
Lien De KeukelaereAntwerp Musea
“I will definitely apply the techniques from the workshop. In fact, I already had the chance to do so: I just had a call with a very irritated client, and I noticed I was able to use what I had learned yesterday. It really helped – in the end, the client even apologised for his anger. I hope the attention I gave him will help to defuse the situation around the late delivery.”
“I wanted to learn to write emails in an even more customer-friendly way. In addition, it was important to get the necessary tools to write texts for the web and for newsletters in a creative way. This expectation was completely fulfilled thanks to the useful tips and the practical exercises. I still take the syllabus with me when I write texts.”
Nathalie VerheydenSanofi Belgium
“During this very successful training I was able to master the basics of negotiation as well as being given a number of ‘capstans’ to use during negotiations. The tips on body posture and maintaining rapport during conversations were extremely valuable. These expectations were met and I got the chance to see my own skills but also weaknesses during the workshop.”
Anthony PoppeXirius Legal
“I enrolled in the Assertiveness course to learn to communicate better in difficult situations without clamming up. I became aware that choices can be made, at all times. Especially the DESC model was a real revelation for me. The trainer was very driven and conveyed his insights in an enthusiastic way.”
Karen DerynckMcDonald’s Belgium
“Very happy with all the insights I gained from the training 'Learning to Moderate and Facilitate' by Expert Academy. A real gem with theory woven into practical exercises.”
Eva Van AchterVUB