Customer satisfaction
We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you.
| Date | Company | Followed training | Score |
|---|---|---|---|
| 90% | |||
| 75% | |||
| 85% | |||
| 90% | |||
| 87% | |||
| 73% | |||
| 80% | |||
| 85% | |||
| 100% | |||
| 100% |
| 100% |
| 90% |
| 90% |
| 90% |
| 100% |
| 100% |
| 95% |
| 97% |
| 90% |
| 95% |
“My learning objective was to gain a structured understanding of the approach to guiding colleagues in in telephone calls. My expectations were fully met. First, I was given tools to better manage conversations. Second, I gained insight into what I was already applying myself in a conversation. Thirdly, the interaction was very valuable. Keep up the good work!”
Filip VetsEneco
Trusted by leading companies
What customers say about us
“My questions were: how to make a story concise and to the point? ‘Sell’ projects better (internally)? These questions were amply answered in the storytelling workshop. The course had a clear structure, lots of practice opportunities and there was a lot of interaction. This was very instructive. The trainer was a pleasant and experienced teacher. He knows his story/profession very well.”
Astrid De SchrijverVolta
“I myself and our Customer Programme Team at Snecma Services Brussels were delighted with Jerko's intercultural communication training. The course was interactive and creative. It surpassed the simple do's and don'ts and offered an in depth insight into what communication all together is about. I am confident we'll be a better service provider after having enjoyed this training session.”
Wim CollaerAccounts Director at Snecma Services Brussels
“Expectations were exceeded by the practical approach and countless tips & tricks. I thought I already knew a lot about LinkedIn but still I learned a lot of new and useful features during the training.”
Iris ArensLivios
“In this course I learned how to better deal with certain stress factors that are out of my control. The workshop was very to the point and very informative. It is the most interactive training I have ever had and with a super teacher. I have the feeling that I will be able to benefit from this for a long time to come.”
Tracy Van MaerckeBenteler
“This training was very hands-on and sprinkled with examples seized from the employees' daily work environment. This makes the training particularly engaging and immediately applicable in practice. For example, the 'sandwich technique' is used daily when a difficult message needs to be delivered. Highly recommended for anyone who has customer-focused conversations!”
Lieve TournéFreshmeals
“Thanks to the training, our sales approach has become much more proactive and we get the most out of our online meetings with customers. Furthermore, we received very good tips and tricks on how to better handle prospecting calls. I can definitely recommend this new way of working! ”
Raf NonnemanEuropean Spices
“I know I get stressed easily from certain work-related things, so my aim was to find some tip & tricks to answer this. My expectations were well met. We were able to bring in a lot of personal things, for which answers were also offered by trainer each time. Furthermore, I was given a lot of clear and useful tips & tricks.”
Elke BreelsMars Belgium
“I wanted to learn how to communicate in front of a camera and how to convey a message with clarity and confidence. The trainer gave us immediate insights on how to communicate clearly and distinctly in front of the camera. Through various practical exercises, I could already see an immediate positive evolution. In short: excellent training!”
Stephan VandermolenVBO
“By concretely working through several cases, I gained a clear picture and understanding of how to make problem-solving phone calls. The tips can be applied immediately: how to answer customer questions accurately, how to respond to difficult customers and how to conclude a conversation. It was an enriching experience and there was an open atmosphere around concrete situations. ”
Ingrid NaessensAarova