Efficient e-mail communication
About this training
Do you suffer from unclear or lengthy emails from colleagues? Or an flooded mailbox with many unnecessary messages in cc? Did you ever have difficulties solving a conflict via mail? Do you spend too much time managing your mail traffic? Are your mails misinterpreted by others because your message does not come across clearly?
Email is an effective communication tool, but it can also be a burden or even a source of annoyance if improperly used. In this hands-on workshop you will learn how to use email more efficiently, how to formulate your message clearly and how to gain more time by applying some simple rules.
Program
- It’s elementary: the basic rules
- Writing a clear topic
- Using a proper salutation
- Dealing with CC and BCC fields
- Using threads
- Responsiveness
- What is urgent / not urgent
- Crafting a clear message: say more with less words
- Using the correct register: formal or informal?
- How to deal with emoticons
- Keeping the balance subjective and objective language
- Rewriting vague, too long or subjective emails
- Using proper netiquette
- Rules for a smooth spelling and grammar
Target group
Any professional who wants a more efficient and productive way to deal with email.
Approach
This practical course in business writing skills is case-study-based to ensure relevance to the workplace.
Trainers
Results
After completing this course you will :
- Know how to write effective emails according to the internationally accepted rules
- Succeed in managing your email traffic by looking at it only 1 or 2 times per day, which is a considerable gain of time
- Craft clear, objective and professional messages
- Send an read email messages quickly
- Spend less time on email
- Handle email n a structured and easy way to fit into your daily routine
- Contribute to the reduction of the e-mail flood
Testimonials
“I wanted to gain insights and techniques around drafting professional emails. My expectations were definitely met. I received many tips and tricks that I will use in practice. My score for this training: 100/100”
Lore HendrickxConstructiv
“I really enjoyed the way the training was given. The trainer makes the workshop engaging and he is able to keep everyone's focus. I especially remember that it is important not to bring the content in a negative way but rather to phrase it in a positive way and focus on what is important.”
Marianne VanoucheAntalis
