Professional Telephone Skills

Often being the first point of contact, the telephone is seriously under-rated as a factor in creating that vital first impression.

How customers experience the quality of your service is strongly dependent on the first telephone contact with your organization. Profitable elationships can be built or strengthened by handling calls in a professional way.

Our aim is to educate businesses and employees to interact professionally with their respective customers, offering customer service and utilising the telephone as a window of opportunity. The participants will learn the basics of customer service and how to project a professional telephone image.