Hilde Jacobs

Assertiveness is the ability to make clear what you think, feel and want in order to get closer to your goals, while respecting the other.  In this practice-oriented course, you will learn how to defend your own interests and...

Time is the greatest money-making asset any individual can possess. With good time management skills you can reclaim your life by managing stress, increasing energy levels and prioritizing goals more efficiently and effectively. You...

Do you suddenly get new responsibilities? Or do you take over the management of the family company? Do you want to further develop your leadership skills? For managers, team supervisors and executive staff,  targets are essential....

Elevator speech or elevator pitch means conveying your message in a brief, clear and compact manner.  This is indispensible for all persons who at times happen to feel the need to explain things in a concise way, in order to get to...

Often being the first point of contact, the telephone is seriously under-rated as a factor in creating that vital first impression. How customers experience the quality of your service is strongly dependent on the first telephone...

Do you often experience a certain degree of timidity with regard to cold calling? Then you are not alone: most commercial professionals simply don't like prospecting and often postpone this activity. However, a good prospection will...

Customer satisfaction is important for the company's image. Satisfied customers are also loyal customers and thus generate more sales. But: how do I turn the customer's wishes into the company's wishes? Do you succeed in making the...

Traditional sales methods typically revolve around salespeople highlighting the benefits of products and services without considering prospects’ personal needs.  Consultative selling is a highly effective sales approach...

Teaching people how to cooperate in a constructive way is the target of Expert Academy's teambuilding program. Thanks to our long-standing experience with working with groups and building of teams on various levels within an...

Do you receive a whole lot of  e-mails, customer inquiries or questions from colleagues? Do you experience a lot of stress? Do you sometimes feel like too much is heading towards you? By following this practice-oriented...

Most people in business communicate pretty well. However, good communication skills have to be developed and trained on an on-going basis. Here’s where people’s communication skills can go awry: when they have to deliver a...

Insights Discovery is a powerful system based on psychological preferences. This highly valued working instrument, built on the work of Carl Jung, uses 4 colours (red, yellow, blue and green) to determine a personality profile for...

Getting your message across is one thing. Convincing the other person often requires a lot more effort. How can you get your colleagues to see things your way on an important project? How can you make sure your proposals and suggestions...

Being a salesperson today, whether in a shop, a showroom or a sales point, requires a different skill set  than traditional sales techniques. Expert Academy has developed a sales training tailor-made for a contemporary shop...

Every individual has to face difficult conversations from time to time, be it with customers, colleagues, staff, stakeholders or managers. Having difficult conversations and being able to manage them effectively is a vital skill any...

A healthy dose of assertiveness is crucial to your success as a leader. After all, assertive leadership means finding a balance between steering, correcting, controlling and setting boundaries on the one hand and motivating, coaching...

Remote management requires a specific approach and a new leadership style. When employees start working more and more independent of time and place, it is necessary as a manager or team leader to set different accents in managing teams...

Working from home offers many advantages. You save yourself a daily trip to and from work and you can better balance your work-life balance at home. But there are also pitfalls. Do you give your day sufficient structure? Does your...

Prospecting starts with a strong mind-set, a phone, a laptop and an internet connection. What new techniques can help to build your business? Good and efficient prospecting injects new oxygen and creates new customers and therefore...

To work on customer focus, is to work on actions that transcend the customer as an individual. You are customer-centric the moment you are able to translate customers' needs, wants and expectations into successful products, services and...

How do you recruit the most suitable candidate? The quality of the interview or job interview largely determines whether you will be able to select the perfect candidate. The "Interview techniques for selection and recruitment"...

Social skills count for 85% of success and technical knowledge for only 15% according to a Harvard University study. Obviously technical skills but soft skills make all the difference in working with others, solving problems and...