Managing difficult conversations

Every individual has to face difficult conversations from time to time, be it with customers, colleagues, staff, stakeholders or managers. Having difficult conversations and being able to manage them effectively is a vital skill any professional should possess.

Dealing with a delicate situation, like appraisals, solving a staffing problem or important client conversations, requires insight and technique. This workshop is designed to equip participants with the managing and coping strategies needed to tackle difficult conversations effectively, both within and outside the workplace.

This programme aims to provide attendees with the skills required to negotiate calmly, defuse unpleasant situations and generally feel more positive about having difficult conversations.