Jan Buermans

Assertiveness is the ability to make clear what you think, feel and want in order to get closer to your goals, while respecting the other.  In this practice-oriented course, you will learn how to defend your own interests and...

Time is the greatest money-making asset any individual can possess. With good time management skills you can reclaim your life by managing stress, increasing energy levels and prioritizing goals more efficiently and effectively. You...

Do you suddenly get new responsibilities? Or do you take over the management of the family company? Do you want to further develop your leadership skills? For managers, team supervisors and executive staff,  targets are essential....

This programme will develop a coaching style of leadership that maximises employer potential and improves team performance. It is suitable for experienced middle and senior managers who wish to be able to use core coaching processes to...

Meetings can be very productive. They can also be a waste of time.  Running an effective meeting is more than sending out a notice that your team is to meet at a particular time and place. In this highly interactive...

In a competitive market, creativity is essential for making a difference.  Successful businesses manage to be more creative and innovative and stimulate their employees to think  "out-of-the-box". Not only are creative...

Change is an unstoppable force that is all around us and is happening all the time.  Organisations need to adapt in order to respond to changes in their environment, which are driven by customer demand, advances in technology or...

As much as Internal Communication is a vital component of success in any organisation, it is often neglected and underutilised by both employees and management. How do you choose the right tools and media to maximise your reach and get...

Elevator speech or elevator pitch means conveying your message in a brief, clear and compact manner.  This is indispensible for all persons who at times happen to feel the need to explain things in a concise way, in order to get to...

In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity...

How do we deal with our own emotions and with those of others? Empathy, flexibility and optimism result in better relationships with clients, colleagues and superiors. As a matter of fact, a high IQ 'as such' is not a guarantee for a...

A certain degree of stress experienced during work may have a positive effect, but excessive stress is very often problematic.  The effects caused by stress can manifest themselves in all aspects of your work and life. Excessive...

This Presentation Skills course will guide you through all the elements of a successful presentation. How to make sure that your message is clear and sticks? Which techniques can be used to strengthen your story visually and...

Negotiating is part our professional life and beyond. How can I obtain the best  sales deal? How do I make sure that my team gets the most interesting job? How do I bargain for the best discount? When do I get the most of a job...

A service oriented environment is all about communication. Not only the content of your message but also the way you frame the message is important. Any professional who wants to effectively present, convince or sell ideals, projects...

Do you often experience a certain degree of timidity with regard to cold calling? Then you are not alone: most commercial professionals simply don't like prospecting and often postpone this activity. However, a good prospection will...

Very often, performance interviews are considered as a necessary evil: "a useless ritual", "doesn't lead to anything", "the promises of last year have not yet been lived up to", "one-directional communication", ... These are just some...

Do you recognize the following situations? You want to give feedback but you're afraid that this might be perceived as criticism. You give your opinion and later on you find out that you have offended the other, while you only...

Traditional sales methods typically revolve around salespeople highlighting the benefits of products and services without considering prospects’ personal needs.  Consultative selling is a highly effective sales approach...

Excellence in presenting is widely recognised as a mark of strong leadership. This public speaking training is designed for experienced speakers who want to move from competence to distinction to deliver truly motivating...

Teaching people how to cooperate in a constructive way is the target of Expert Academy's teambuilding program. Thanks to our long-standing experience with working with groups and building of teams on various levels within an...

Do you receive a whole lot of  e-mails, customer inquiries or questions from colleagues? Do you experience a lot of stress? Do you sometimes feel like too much is heading towards you? By following this practice-oriented...

Many people find it difficult to stand up for their opinion. In your lifetime, you are constantly dealing with other persons and interacting with these persons is not always as it should be. Sometimes you give in too fast, or you may...

Communication skills play an important part in determining an individual’s work effectiveness and career success.  Good communication skills are vital to strengthen relationships, eliminate costly misunderstandings, motivate...

Most people in business communicate pretty well. However, good communication skills have to be developed and trained on an on-going basis. Here’s where people’s communication skills can go awry: when they have to deliver a...

The program is designed for aspiring executives and managers who want to further develop their leadership to coach and engage a team or department and are looking for an inspiring hands-on training that makes them successful in their...

One of the biggest challenges facing the business world is dealing with other cultures. Even managers who are based in their own country have to deal with colleagues, suppliers and clients from different cultures. They require the...

Did you know that over 90% of the effectiveness of your message is created by body language and non-verbal communication such as body posture, voice, intonation, facial expressions and eye contact? In order to achieve the desired effect...

HBDI, the Herrmann Brain Dominance Instrument, is a validated management model that maps our thinking preferences. This is very important because our thinking preferences determine our actions, our communication and our perception....

Get rid of worn out thinking patterns! This workshop will teach you how to let loose and overstep your own boundaries through simple improvisation exercises. These techniques will fuel your creativity and assertiveness, boost your...

Do you sometimes get the feeling that your projects are turning into a complete mess? Does it occur to you that half way through your project you realise there’s a number of key elements missing to make it successful? Do...

Countless are the number of times we see speakers –however talented they may be-  completely miss their point because of the overwhelming volume and often uninteresting design of their PowerPoint slides. Adding complex...

In modern business, one of the primary tasks of managers is to foster an environment in which entrepreneurial thinking is encouraged. Promoting this culture by encouraging creativity and innovation, business leaders motivated toward...

Research has shown that work stress and complex working patterns can cause serious damage to the physical and mental health of employees. As many as 89% complain about stress, 63% about burnout, and another 51% about insomnia. There is...

This “train the trainer” programme is the perfect course for trainers, teachers and speakers to help them boost their working methods by making them more professional. This training programme shows you how to convey your...

S torytelling is an effective technique to accurately put your idea across and increase commitment and motivation.  Forget about PowerPoint and statistics. To involve  people  at the deepest level, you need ...

Getting your message across is one thing. Convincing the other person often requires a lot more effort. How can you get your colleagues to see things your way on an important project? How can you make sure your proposals and suggestions...

Being a salesperson today, whether in a shop, a showroom or a sales point, requires a different skill set  than traditional sales techniques. Expert Academy has developed a sales training tailor-made for a contemporary shop...

Speaking in front  of the  camera  doesn't come naturally to a lot of us, but it is something we can learn. How do you communicate a message clearly and effectively? And how to really engage and inspire your...

Delegation is one of the most important management skills. Effective delegation is crucial for management and leadership.  Delegating prepares employees who work for you to be abe to handle responsibilities and on the same time...

Nonviolent Communication helps you resolve your deepest conflicts within yourself and with others through the power of empathy. What can you expect from this training session? Through interaction and practical experiences...

Change is an unstoppable force that is all around us and is happening all the time.  Organisations need to adapt in order to respond to changes in their environment, which are driven by customer demand, advances in technology or...

When we suffer from public speaking anxiety, our body tenses, knees or hands are shaking, we take short breaths and often feel overwhelmed by emotions.  The truth is, this fear could be hurting your professional and personal...

Every individual has to face difficult conversations from time to time, be it with customers, colleagues, staff, stakeholders or managers. Having difficult conversations and being able to manage them effectively is a vital skill any...

Do you really want to stand out in leadership? Achieving excellent results with visionary and inspiring People Management? In this master class we bring successful leadership to a next level. You will develop a strategic vision and...

A healthy dose of assertiveness is crucial to your success as a leader. After all, assertive leadership means finding a balance between steering, correcting, controlling and setting boundaries on the one hand and motivating, coaching...

Remote management requires a specific approach and a new leadership style. When employees start working more and more independent of time and place, it is necessary as a manager or team leader to set different accents in managing teams...

When organising a professional webinar, there are more factors to consider than you might expect.  How do you give and organize a webinar in a successful and inspiring way? More and more webinars are used for training, promotion...

Let's get straight to the point: in 50% of the cases, your presence at a meeting is a waste of time. This also applies to online meetings. With an efficient approach, we can certainly get that percentage up. In this course we will go...

Prospecting starts with a strong mind-set, a phone, a laptop and an internet connection. What new techniques can help to build your business? Good and efficient prospecting injects new oxygen and creates new customers and therefore...

Online presentation has taken a huge flight in the business world. There is much more to an online presentation than merely sharing a PowerPoint presentation via a screen. If possible, online presentation is even more stressful than...

To work on customer focus, is to work on actions that transcend the customer as an individual. You are customer-centric the moment you are able to translate customers' needs, wants and expectations into successful products, services and...

Resilience is an essential part of a healthy and thriving team. Research shows that resilient people cope better with challenges, show greater flexibility, achieve sustainable results and cope better with stress or change in the...

Debating, arguing in a convincing way and responding effectively during a panel discussion, consultation, meeting or debate can be learned in this practice-oriented debate training. Being able to debate well is actually a useful...

Social skills count for 85% of success and technical knowledge for only 15% according to a Harvard University study. Obviously technical skills but soft skills make all the difference in working with others, solving problems and...

Situational leadership is a form of leadership in which the approach and communication are optimally adapted to the employee. A new or inexperienced employee may require more guidance and direction than someone with years of experience....