Conflict Management - Dealing with conflict and handling difficult situations

In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result. Conflict management training can make the difference.

The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth.

In many cases, effective conflict resolution can make the difference between positive and negative outcomes. In this hands-on training course, participants will learn the causes for conflict situations, preventive measures to keep them from occurring and steps to effectively resolve conflicts and turn them into win-win situations.

This session will provide your participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.

What is conflict? - Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.
How to spot conflict - Looking at the tell-tale signs and the more predictable behaviours inherent with conflict.
Why conflict can be difficult to resolve - A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means.
The stages of conflict - Plotting the typical path that a conflict follows and relating this to participant's own experience.
The methods of managing conflict - Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising, Collaborating.
Resolving conflict between others - How to manage the process of helping others resolve conflicts without becoming embroiled.

The conflict management course is designed for anyone working in an environment where they have direct contact with the public or where internal conflict may arise.

The training methodology is interactive, participatory and highly contextual. Expect exercises, group work, plenary sessions, case studies, role-plays, simulations and dialogues.

At the program's conclusion, participants should be able to:

Identify factors that create conflicts in the workplace.
Understand basic behavioral styles and know how to adjust to each for conflict prevention.
Exercise listening skills taught in the program to improve the chances for open communication.
Implement a procedure to resolve problems that have viable solutions.
Dealing with emotions and negative feedback
How to reach a win-win solution that works for everyone

This training is also available as personal coaching, in-company training or compact workshop.

Contact us for more information.

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