Lieven Buyse

Internet marketing is becoming more and more important in the total marketing mix. The internet totally changed the game for existing marketing strategies and created a new type of consumer at the same time. So, what are the most...

Often being the first point of contact, the telephone is seriously under-rated as a factor in creating that vital first impression. How customers experience the quality of your service is strongly dependent on the first telephone...

LinkedIn is becoming the most important business networking platform online giving professionals the ability to connect, expand their network and promote their skills, services and products. Social media tools like LinkedIn hold...

Customer oriented communication is important for a company's image. Satisfied clients are also loyal clients and ensure a bigger turnover. But: how do I reconcile the desires of  my clients with the goals of my company? Are you...

As a company or organisation, how do you make optimal use of Social Media such as Facebook, Twitter, Linkedin and Youtube? It is not that difficult to create a  Facebook profile or Twitter account, but how can these social media be...

Communication skills play an important part in determining an individual’s work effectiveness and career success.  Good communication skills are vital to strengthen relationships, eliminate costly misunderstandings, motivate...

Video marketing is quickly becoming an important marketing venue for many small businesses for several reasons. Video marketing represents a better way to communicate with today’s potential customers by utilizing a medium and...

Nonviolent Communication helps you resolve your deepest conflicts within yourself and with others through the power of empathy. What can you expect from this training session? Through interaction and practical experiences...

Instagram is one of the most popular social media channels of this moment. It is undoubtedly a good addition to your content strategy. In this Instagram marketing training you learn to tell the visual story of your brand. When and why...

Content marketing is the optimal way to distinguish yourself from your competitors and to attract more visitors, customers and prospects. Through strong content marketing, you build credibility and trust among your target group. Your...

When organising a professional webinar, there are more factors to consider than you might expect.  How do you give and organize a webinar in a successful and inspiring way? More and more webinars are used for training, promotion...

To work on customer focus, is to work on actions that transcend the customer as an individual. You are customer-centric the moment you are able to translate customers' needs, wants and expectations into successful products, services and...

Employee advocacy makes ambassadors of your employees. Research shows that employees who feel a strong commitment to the organization they work for, have a higher motivation and perform better. They propagate the values and strengths of...

Social skills count for 85% of success and technical knowledge for only 15% according to a Harvard University study. Obviously technical skills but soft skills make all the difference in working with others, solving problems and...