Training 'Assertive Communication'
- 26-09-2023 - Ghent - NL
- 27-09-2023 - Ghent - NL
- 10-10-2023 - Ghent - NL
Starting from € 1.950,00 (Excl. VAT)
This training tailored to your organization's needs? Contact us
Assertiveness is the ability to make clear what you think, feel and want in order to get closer to your goals, while respecting the other. In this practice-oriented course, you will learn how to defend your own interests and needs in an assertive way.
DAY 1
- Learning to listen actively and to recognize body language
- What is avoidance behaviour, aggressive behaviour and manipulative behaviour?
- Are you a NIP or a PIP?
- Assertive communication using the DESC-model
DAY 2
- Exercises on the raising of issues and on active listening
- Learning of new techniques (the sandwich, LEO and diving board techniques)
- Role playing game on new techniques and feedback
- Feedback and correction with concrete tips
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Included in this training: the course book 'Communication Skills' |
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The course "Assertive and Self-assured Communication" has proven effective for anyone looking for a more conscious, self-assured and efficient way for conveying his or her message. This course is also strongly recommended for anyone wishing to communicate with clients, external partners, colleagues or teams in a convincing and respectful way.
This workshop is interactive and provides exercise sessions, reflection moments and input from the participants. In order to practice the provided techniques and learning points, we complete the training with case simulations with a professional training actor.
This training course will enable you to achieve your goals within your organisation more easily. During this interactive assertiveness training, you will learn the following:
- How to establish fruitful, productive contacts
- How to solve conflicts in a constructive way
- How to create a win-win situation in each negotiation or discussion
- How to recognize the actual facts underlying the reactions and/or behaviour of other persons
- How to let your own emotions and those of others work for yourself instead of undergoing or ignoring them
- How to recognize obstacles and problems and how to avoid them before they manifest themselves
- How to deal with "annoying" clients, colleagues, business relations ... and how to transform this relationship into a constructive cooperation
- How to react to criticism - either just or unjust
- How to convey your opinion about others without insulting or humiliating the persons concerned
- How to improve your communication skills and implement these skills in a more effective way.
Included in this training: the course book "Communication Skills".
Download the pdf guide in the e-store
Choose the desired date and location for this training.
Assertiveness is the ability to make clear what you think, feel and want in order to get closer to your goals, while respecting the other. In this practice-oriented course, you will learn how to defend your own interests and needs in an assertive way.
Date
- Tuesday 26-09-2023,
from 9h00 until 17h00 - Wednesday 27-09-2023,
from 9h00 until 17h00 - Tuesday 10-10-2023,
from 9h00 until 17h00
Gent - Expert Academy - NL
- Bibliotheekstraat 8/301
9000 Ghent - Location plan
This training is also available as personal coaching, in-company training or compact workshop.
Contact us for more information.
TestimonialsCustomer feedback on this training
"I wanted to learn what assertive communication actually is, in what way it can help me, and how to use it. This training really helped me to create a better work-environment. I'll try to use it when talking to my boss, clients, etc. to create a better relationship. Also the trainer was very capable. He adapted the course to our needs. I think that is one of the most important things in a training like these, that it feels personal and recognizable. So good job & many thanks!”
David Van Os - Greenfish
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