In a pleasant and interactive way, the team discussed a number of ways to further improve customer contact in order to be able to complete a complete customer enquiry. This was without a doubt an excellent training. Everyone was given sufficient attention, with the necessary respect for strengths and weaknesses. I learned a lot!
Veronique Hoex is an expert in Image Consulting, Networking, Personal Impact and Non-verbal communication. She studied physiotherapy and trained herself in communication and sales. She started her career as a communications professional in the medical field for several leading companies. She's an expert in branding, sales and communication, to ensures that executives, managers, employees and sales teams radiate the quality of their product or service.
References: VDAB, ABN Amro, TEVA Pharma, KBC, Deutsche Bank, Elia, Carglass, Provincie Antwerpen, Procter and Gamble, Lidl, Galapagos, BMS, Lingerie Van de Velde, L’Oréal, Shire, Barry Callebaut, CM,Bristol-Myers Squibb, Sanofi, Pierre Fabre, Carrefour, Saver, Carpé kliniek, O2 clinic, Partena, Boston Consulting Group, Matthijs advocaten, Carrefour, Elia, Waters, Pharma.be, Louis Widmer, Ici Paris XL, Telenet, Partena, Greenfish, CM Limburg, Secretary Plus, Jan De Nul, Damiaanactie, Provincie Vlaams Brabant, Vlaamse Gemeenschap Landbouw en Visserij, Confederatie Bouw, GSK, Harol, Gemeente Vosselaar, Vleva, Exxon Mobile, Abbott, Greenhouse, Acerta, CC&T, Constructive, The Oval Office, Saver, Liberale mutualiteiten, Immobel, Velux, Neuhaus.
Training courses given byVéronique Hoex
Satisfaction score: 89%
Time Management
Time is the greatest money-making asset any individual can possess. With good time management skills you can reclaim your life by managing stress, increasing energy levels and prioritizing goals more efficiently and effectively. You...
Satisfaction score: 90%
Professional Telephone Skills
Often being the first point of contact, the telephone is seriously under-rated as a factor in creating that vital first impression. How customers experience the quality of your service is strongly dependent on the first telephone...
Satisfaction score: 90%
Presentation Skills - Presenting with impact
This Presentation Skills course will guide you through all the elements of a successful presentation. How to make sure that your message is clear and sticks? Which techniques can be used to strengthen your story visually and...
Satisfaction score: 89%
Personal Impact
What impression do you make in the business world? Does your body language and appearance tell the same as the words you say? Do you want to know how other persons look at you? In professional life, it is simply not done...
Satisfaction score: 88%
Customer-Centric Communication
Customer satisfaction is important for the company's image. Satisfied customers are also loyal customers and thus generate more sales. But: how do I turn the customer's wishes into the company's wishes? Do you succeed in making the...
Satisfaction score: 87%
Teambuilding
Teaching people how to cooperate in a constructive way is the target of Expert Academy's teambuilding program. Thanks to our long-standing experience with working with groups and building of teams on various levels within an...
Currently, this education is only available as personal coaching, in-company training or workshop.
Satisfaction score: 87%
Body language and nonverbal communication
Did you know that over 90% of the effectiveness of your message is created by body language and non-verbal communication such as body posture, voice, intonation, facial expressions and eye contact? In order to achieve the desired effect...
Satisfaction score: 88%
Successful Networking
Today, building a solid network in a professional environment is an essential skill. In this practical and interactive workshop you will understand the value and power of networking. You will learn how to build and maintain a strong and...
Satisfaction score: 91%
Train the trainer
This “train the trainer” programme is the perfect course for trainers, teachers and speakers to help them boost their working methods by making them more professional. This training programme shows you how to convey your...
Satisfaction score: 90%
Storytelling
S torytelling is an effective technique to accurately put your idea across and increase commitment and motivation. Forget about PowerPoint and statistics. To involve people at the deepest level, you need ...
Satisfaction score: 98%
Sales assistant training in retail
Being a salesperson today, whether in a shop, a showroom or a sales point, requires a different skill set than traditional sales techniques. Expert Academy has developed a sales training tailor-made for a contemporary shop...
Currently, this education is only available as personal coaching, in-company training or workshop.
Satisfaction score: 92%
Webinar training - Make your webinars a success
When organising a professional webinar, there are more factors to consider than you might expect. How do you give and organize a webinar in a successful and inspiring way? More and more webinars are used for training, promotion...
Currently, this education is only available as personal coaching, in-company training or workshop.
Satisfaction score: 92%
Presenting online
Online presentation has taken a huge flight in the business world. There is much more to an online presentation than merely sharing a PowerPoint presentation via a screen. If possible, online presentation is even more stressful than...
Currently, this education is only available as personal coaching, in-company training or workshop.
Satisfaction score: 91%
Customer Centricity
To work on customer focus, is to work on actions that transcend the customer as an individual. You are customer-centric the moment you are able to translate customers' needs, wants and expectations into successful products, services and...
Satisfaction score: 80%
Resilience Training
Resilience is an essential part of a healthy and thriving team. Research shows that resilient people cope better with challenges, show greater flexibility, achieve sustainable results and cope better with stress or change in the...
Currently, this education is only available as personal coaching, in-company training or workshop.
No scores available at this time
Social Skills for Professionals
Social skills count for 85% of success and technical knowledge for only 15% according to a Harvard University study. Obviously technical skills but soft skills make all the difference in working with others, solving problems and...
Currently, this education is only available as personal coaching, in-company training or workshop.