Véronique Hoex

Time is the greatest money-making asset any individual can possess. With good time management skills you can reclaim your life by managing stress, increasing energy levels and prioritizing goals more efficiently and effectively. You...

Often being the first point of contact, the telephone is seriously under-rated as a factor in creating that vital first impression. How customers experience the quality of your service is strongly dependent on the first telephone...

What impression do you make in the business world? Does your body language and appearance tell  the same as the words you say? Do you want  to know how other persons look at you? In professional life, it is simply not done...

Customer oriented communication is important for a company's image. Satisfied clients are also loyal clients and ensure a bigger turnover. But: how do I reconcile the desires of  my clients with the goals of my company? Are you...

Teaching people how to cooperate in a constructive way is the target of Expert Academy's teambuilding program. Thanks to our long-standing experience with working with groups and building of teams on various levels within an...

Een exclusieve dag van experts, voor experts. Informatie uitwisselen, netwerken, bijleren én jezelf verder ontwikkelen tijdens de  Summer Academy   op   woensdag 25 augustus 2021. Op deze zwoele zomerdag...

Did you know that over 90% of the effectiveness of your message is created by body language and non-verbal communication such as body posture, voice, intonation, facial expressions and eye contact? In order to achieve the desired effect...

Today, building a solid network in a professional environment is an essential skill. In this practical and interactive workshop you will understand the value and power of networking. You will learn how to build and maintain a strong and...

S torytelling is an effective technique to accurately put your idea across and increase commitment and motivation.  Forget about PowerPoint and statistics. To involve  people  at the deepest level, you need ...

Being a salesperson today, whether in a shop, a showroom or a sales point, requires a different skill set  than traditional sales techniques. Expert Academy has developed a sales training tailor-made for a contemporary shop...

When organising a professional webinar, there are more factors to consider than you might expect.  How do you give and organize a webinar in a successful and inspiring way? More and more webinars are used for training, promotion...

Online presentation has taken a huge flight in the business world. There is much more to an online presentation than merely sharing a PowerPoint presentation via a screen. If possible, online presentation is even more stressful than...

To work on customer focus, is to work on actions that transcend the customer as an individual. You are customer-centric the moment you are able to translate customers' needs, wants and expectations into successful products, services and...

Resilience is an essential part of a healthy and thriving team. Research shows that resilient people cope better with challenges, show greater flexibility, achieve sustainable results and cope better with stress or change in the...

Social skills count for 85% of success and technical knowledge for only 15% according to a Harvard University study. Obviously technical skills but soft skills make all the difference in working with others, solving problems and...