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Assertive behaviour

How To Be More Assertive

We all need to be assertive at some point. But it is not always easy to set clear boundaries and stand up for your own interests, opinions or values. Often we think: What if the other gets upset?...
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storytelling

How to Communicate Your Idea Clearly?

You have a strong idea—maybe a solution to a persistent workplace problem, an optimization of an existing process, or an innovative concept. But when you try to explain it, it doesn’t...
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Communication

The most important communication skill: active listening

If there is one communication skill that you should master quite well, it is undoubtedly listening. Good listening skills lead to greater customer satisfaction, higher productivity, fewer errors...
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Communication

How to deal with difficult people?

Difficult people can be found in every organization. People who don't do their jobs as promised, people who don't show up to meetings, people who stick to their positions and refuse to work...
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Communication

Effective Communication

Effective communication is essential to building strong relationships and getting important projects done. Communication not only promotes collaboration, it also produces better results....
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Self confidence

What is Assertive Behaviour?

When you ask a someone: "What is assertiveness?" you usually get "being confident" as an answer. But it is more than that. Being assertive actually means standing up for yourself while respecting...
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feedback

How to give emotionally intelligent feedback

We all can benefit from feedback. The purpose of giving feedback is to improve a situation or to help others get better. And yet giving feedback is difficult because it often comes across as...
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Communication

Books about communication: our book tips

Looking for a good book on communication? Here are our book tips for practical no-nonsense books to improve your communication. This way you learn to communicate clearly and convincingly to...
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Communication

How to convince others?

Did anyone ever convince you by overwhelming you? Probably not. You may have kept quiet or avoided the discussion, but you probably stuck to your point of view or stayed by your opinion....