Starting from € 595,00 (Excl. VAT)
This training tailored to your organization's needs? Contact us
Customer oriented communication is important for a company's image. Satisfied clients are also loyal clients and ensure a bigger turnover. But: how do I reconcile the desires of my clients with the goals of my company? Are you capable of giving a sense of satisfaction to a client, even if you were not able to help him? And how do you react to clients lodging a complaint or becoming aggressive? This active workshop will make sure that your clients will feel satisfied in a permanent way, even in a challenging market.
The following issues are addressed in this course:
- How do I behave towards clients?
- How do I reconcile the requirements of my clients with the requirements of the company?
- How to deal with annoying questions or difficult situations?
- What are the skills required to act in a more client-oriented way?
- Which techniques should I use for client conversations?
- How do I create a win-win situation at each and every client contact?
In this practice-oriented workshop, we start working immediately. Our approach is highly pragmatic and no-nonsense, and uses valuable and ready-to-use insights, techniques and skills.
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Included in this training: the course book 'Customer Oriented Communication' |
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The course "Customer-oriented Communication" is aimed at all commercial staff members, executives, sales managers and all employees who need to contact internal and external clients on a day-to-day basis.
This training uses concrete situations taken from your own environment. Of course, you will also learn from the practical experience of our teaching staff. This will result in a training that is readily implementable inside your organisation.
Upon completion of this program, participants will:
- Develop communication strategies for different types of customers
- Handle difficult conversations with positive results
- Deal effectively with personality conflicts and disagreements
- Clarify customer needs and concerns
- Convey solutions to achieve customer buy-in
- Interact with customers in a way to build long-term relationships
- Apply effective communication with both customers, in person or on the telephone
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Included in this training: the course book 'Customer Oriented Communication' |
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Choose the desired date and location for this training.
Customer oriented communication is important for a company's image. Satisfied clients are also loyal clients and ensure a bigger turnover. But: how do I reconcile the desires of my clients with the goals of my company? Are you capable of giving a sense of satisfaction to a client, even if you were not able to help him? And how do you react to clients lodging a complaint or becoming aggressive? This active workshop will make sure that your clients will feel satisfied in a permanent way, even in a challenging market.
Date
- Thursday 26-11-2020,
from 09h00 until 17h00
Customer oriented communication is important for a company's image. Satisfied clients are also loyal clients and ensure a bigger turnover. But: how do I reconcile the desires of my clients with the goals of my company? Are you capable of giving a sense of satisfaction to a client, even if you were not able to help him? And how do you react to clients lodging a complaint or becoming aggressive? This active workshop will make sure that your clients will feel satisfied in a permanent way, even in a challenging market.
Date
- Friday 5-02-2021,
from 09h00 until 17h00
Antwerpen - Expert Academy - NL
- Mechelsesteenweg 109
2018 Antwerp - Location plan
Trainer(s)
Véronique HoexThis training is also available as personal coaching, in-company training or compact workshop.
Contact us for more information.