Customer oriented communication is important for a company's image. Satisfied clients are also loyal clients and ensure a bigger turnover. But: how do I reconcile the desires of my clients with the goals of my company? Are you capable of giving a sense of satisfaction to a client, even if you were not able to help him? And how do you react to clients lodging a complaint or becoming aggressive? This active workshop will make sure that your clients will feel satisfied in a permanent way, even in a challenging market.