Customer Delight

Customer oriented communication is important for a company's image. Satisfied clients are also loyal clients and ensure a bigger turnover. But: how do I reconcile the desires of  my clients with the goals of my company? Are you capable of giving a sense of satisfaction to a client, even if you were not able to help him? And how do you react to clients lodging a complaint or becoming aggressive? This active workshop will make sure that your clients will feel satisfied in a permanent way, even in a challenging market.

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