To work on customer focus, is to work on actions that transcend the customer as an individual. You are customer-centric the moment you are able to translate customers' needs, wants and expectations into successful products, services and delivery. And when you are able to steer to those changing customer needs every day. This is a constant process, because the wishes of customers are constantly changing.
This interactive workshop will make sure that your clients will feel satisfied in a permanent way, even in a challenging market.