Personal Development

Assertiveness is the ability to make clear what you think, feel and want in order to get closer to your goals, while respecting the other.  In this practice-oriented course, you will learn how to defend your own interests and...

Time is the greatest money-making asset any individual can possess. With good time management skills you can reclaim your life by managing stress, increasing energy levels and prioritizing goals more efficiently and effectively. You...

In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity...

How do we deal with our own emotions and with those of others? Empathy, flexibility and optimism result in better relationships with clients, colleagues and superiors. As a matter of fact, a high IQ 'as such' is not a guarantee for a...

In today's business life, a good control and use of voice, pronunciation and language is of great importance. That's why more and more professionals rely on voice coaching.  Our voice is a sensitive organ which has to endure...

Do you often wonder how to struggle through the huge amounts of information that is coming to you? Still got plenty of e-mails left to reply to? And what about those huge piles of documents and dossiers? Not to mention all the...

Need to summarize an article? Or collecting ideas for a new presentation? Taking notes during a meeting? All this can be done much more efficiently using a graphic scheme or a mind map. Mindmapping is a technique used to speed up the...

More and more often, staff members are confronted with verbal aggression or transgressing behaviour.  Aggression at the workplace may either be caused internally by colleagues or by external persons not belonging to the company:...

Do you receive a whole lot of  e-mails, customer inquiries or questions from colleagues? Do you experience a lot of stress? Do you sometimes feel like too much is heading towards you? By following this practice-oriented...