Giving and Receiving Feedback
About this training
Do you recognize the following situations?
You want to give feedback but you're afraid that this might be perceived as criticism.
You give your opinion and later on you find out that you have offended the other, while you only meant to help.
A team member needs correction or guidance but this person is not willing to accept any feedback
For weeks you've been irritated by the behaviour of a colleague, but you don't know how to make this clear.
A team member is performing poorly. How should you speak to him/her about it?
You notice that you have to pay too much attention to underperforming staff members
There is no feedback culture within the organisation, and therefore it is sometimes difficult to motivate team members in an efficient way. How to implement a productive feedback culture within your company?
Feedback is essential when you cooperate with other persons. We correct each others' behaviour by giving and receiving feedback. Very often however, feedback is experienced as unpleasant or as a form of criticism, while feedback may very be of a positive and constructive nature. How to give constructive feedback in a proper way? And how should you deal with receiving feedback?
This course will give you an insight into how feedback actually works. You will learn to give and receive both constructive and corrective feedback at the right moment and in a stimulating way. After completion of this training course, you will be able to use feedback as a powerful tool for steering and motivating other persons in a professional environment.
Program
The following aspects are addressed in this interactive training course:
- What is feedback? What are the types of feedback: positive and corrective feedback
- The importance of giving feedback
- The difference between feedback and criticism
- The impact of body language, voice, content...
- The Johari window, acquiring an insight into the blind spots of ourselves and of others
- Hard on facts, soft on people: feedback about facts and figures
- Concrete denomination of the effects of behaviour
- Learning to be open for feedback
- How to overcome personal inhibitions in order to give feedback
- Dealing with emotions when giving or receiving feedback
- Distinguishing between perception and interpretation
- Exercises involving difficult practice situations
Target group
The training course "Giving and Receiving of Feedback" is aimed at anyone who needs to interact with colleagues, clients, partners or teams and frequently needs to give or receive feedback.
Approach
This practice-oriented training is mainly based on concrete exercises involving targeted tasks and role playing games. This training course is constantly adapted to the organisational culture and the competences of the participants. Optimal use is made of effective techniques and methods which will enable you to give feedback in a proper way. Instant tools such as the 'sandwich', 'diving board', DESC and the 'scratched gramophone record' methods are thoroughly discussed.
Trainers
Results
This training course will enable you to give and receive feedback more easily. Good feedback can contribute to a working environment where people give the best of themselves. Irritations are shared in a constructive way and people will feel supported by their colleagues: this will result in a more productive cooperation.
During this practice-oriented training course, you will learn how to:
- Get a better insight into the possibilities of feedback and the effect it has on our professional life
- Give feedback to other persons without hurting or offending them
- Deal with criticism in a constructive way
- Defuse conflict situations and resolving them in a positive way
- Dealing with difficult or annoying persons in an emotionally intelligent way
- Use feedback as a leverage for achieving a better way of functioning with one another
Register
Choose the desired date and location for this training.
Do you recognize the following situations?
You want to give feedback but you're afraid that this might be perceived as criticism.
You give your opinion and later on you find out that you have offended the other, while you only meant to help.
A team member needs correction or guidance but this person is not willing to accept any feedback
For weeks you've been irritated by the behaviour of a colleague, but you don't know how to make this clear.
A team member is performing poorly. How should you speak to him/her about it?
You notice that you have to pay too much attention to underperforming staff members
There is no feedback culture within the organisation, and therefore it is sometimes difficult to motivate team members in an efficient way. How to implement a productive feedback culture within your company?
Feedback is essential when you cooperate with other persons. We correct each others' behaviour by giving and receiving feedback. Very often however, feedback is experienced as unpleasant or as a form of criticism, while feedback may very be of a positive and constructive nature. How to give constructive feedback in a proper way? And how should you deal with receiving feedback?
This course will give you an insight into how feedback actually works. You will learn to give and receive both constructive and corrective feedback at the right moment and in a stimulating way. After completion of this training course, you will be able to use feedback as a powerful tool for steering and motivating other persons in a professional environment.
Antwerpen - Expert Academy
From
€ 795,00(VAT excluded)
Max. 8 participants
Do you recognize the following situations?
You want to give feedback but you're afraid that this might be perceived as criticism.
You give your opinion and later on you find out that you have offended the other, while you only meant to help.
A team member needs correction or guidance but this person is not willing to accept any feedback
For weeks you've been irritated by the behaviour of a colleague, but you don't know how to make this clear.
A team member is performing poorly. How should you speak to him/her about it?
You notice that you have to pay too much attention to underperforming staff members
There is no feedback culture within the organisation, and therefore it is sometimes difficult to motivate team members in an efficient way. How to implement a productive feedback culture within your company?
Feedback is essential when you cooperate with other persons. We correct each others' behaviour by giving and receiving feedback. Very often however, feedback is experienced as unpleasant or as a form of criticism, while feedback may very be of a positive and constructive nature. How to give constructive feedback in a proper way? And how should you deal with receiving feedback?
This course will give you an insight into how feedback actually works. You will learn to give and receive both constructive and corrective feedback at the right moment and in a stimulating way. After completion of this training course, you will be able to use feedback as a powerful tool for steering and motivating other persons in a professional environment.
Zemst - Elewijt Center
From
€ 795,00(VAT excluded)
Max. 8 participants
