Intercultural Communication & Management
One of the biggest challenges facing the business world is dealing with other cultures. Even managers who are based in their own country have to deal with colleagues, suppliers and clients from different cultures. They require the ability to effectively communicate across cultures and to capitalize on the potential of diversity. Different intercultural values have a direct impact on how individuals communicate, work and interact with each other. Since these differences are instinctive, most individuals fail to make the connection between their intercultural values and how they impact working practices. This lack of awareness can lead to severe intercultural misunderstandings, incidents or clashes.
This Intercultural Management training prepares global managers to effectively handle the challenges of intercultural working and offers strategies to overcome cultural differences that can negatively impact team efficiency.
TestimonialsCustomer feedback on this training
"I myself and our Customer Programme Team at Snecma Services Brussels were delighted with Jerko's intercultural communication training. The course was interactive and creative. It surpassed the simple do's and don'ts and offered an in depth insight into what communication all together is about. I am confident we'll be a better service provider after having enjoyed this training session.”
"In this training I hoped to receive tips and tricks on how to avoid misunderstandings between people from different nationalities and backgrounds, especially between Dutch and Belgium co-workers. I have learned that behaviour can be a cultural reaction but also that the individual attitude can play an important role. Being able to understand, flexibility and not judging the expected feedback from colleagues are the major learning points.”