Customer satisfaction
We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you.
| Date | Company | Followed training | Score |
|---|---|---|---|
| 90% | |||
| 73% | |||
| 94% | |||
| 100% | |||
| 100% | |||
| 88% | |||
| 80% | |||
| 100% | |||
| 90% | |||
| 90% |
| 90% |
| 95% |
| 96% |
| 90% |
| 100% |
| 76% |
| 90% |
| 100% |
| 96% |
| 100% |
“I enrolled in the Assertiveness course to learn to communicate better in difficult situations without clamming up. I became aware that choices can be made, at all times. Especially the DESC model was a real revelation for me. The trainer was very driven and conveyed his insights in an enthusiastic way.”
Karen DerynckMcDonald’s Belgium
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What customers say about us
“Expectations were exceeded by the practical approach and countless tips & tricks. I thought I already knew a lot about LinkedIn but still I learned a lot of new and useful features during the training.”
Iris ArensLivios
“During this very successful training I was able to master the basics of negotiation as well as being given a number of ‘capstans’ to use during negotiations. The tips on body posture and maintaining rapport during conversations were extremely valuable. These expectations were met and I got the chance to see my own skills but also weaknesses during the workshop.”
Anthony PoppeXirius Legal
“I myself and our Customer Programme Team at Snecma Services Brussels were delighted with Jerko's intercultural communication training. The course was interactive and creative. It surpassed the simple do's and don'ts and offered an in depth insight into what communication all together is about. I am confident we'll be a better service provider after having enjoyed this training session.”
Wim CollaerAccounts Director at Snecma Services Brussels
“Thanks to the training, our meetings have become much more proactive and we get the most out of our online group discussions. Furthermore, we received very good tips and tricks to better deal with video calls. Zoom video meetings are now standard in our team. I can definitely recommend this new way of working! ”
“We are extremely satisfied with Expert Academy's hands-on and professional approach. The sessions with the training actor are a real added value. Expectations well exceeded!”
Olivier GauderBNP
“The trainer managed, in a practical way, to teach me useful things. The importance of asking open questions in the sales process and daring to adopt an assertive attitude. I can now apply this on a daily basis. The training has really flown by. It was a great learning experience! ”
Jo VandenbrandeGalapagos
“It was a great course. I am convinced that everybody returned back home with a high degree of satisfaction and packed with a bag full of tools for their professional and personal lives. Many thanks for the teachings.”
“I wanted to learn specific tips for enhancing human relationships in the working environment - both as a manager and as a team member myself. I learned a lot about how I can change my own behaviour and communication to enhance people management. We closed the day with an action plan. This was excellent. As people managers we have become far more aware of how we function!”
Claire Dupont VUB - Institute for European Studies
“I wanted to learn what assertive communication actually is, in what way it can help me, and how to use it. This training really helped me to create a better work-environment. I'll try to use it when talking to my boss, clients, etc. to create a better relationship. Also the trainer was very capable. He adapted the course to our needs. I think that is one of the most important things in a training like these, that it feels personal and recognizable. So good job & many thanks!”
David Van OsGreenfish