Customer satisfaction
We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you.
| Date | Company | Followed training | Score |
|---|---|---|---|
| 81% | |||
| 83% | |||
| 100% | |||
| 84% | |||
| 80% | |||
| 80% | |||
| 96% | |||
| 90% | |||
| 90% | |||
| 100% |
| 85% |
| 100% |
| 90% |
| 80% |
| 100% |
| 90% |
| 95% |
| 90% |
| 80% |
| 85% |
“I really wanted to know how to turn a ‘no’ into a ‘yes’ during a phone call for an appointment. Through practical exercises and the formulation of possible counter-answers, this was immediately put into practice. I also gained insight into a clear structure of points to follow during telephone prospecting. I am impressed by both the positive teaching style and the trainer's knowledge.”
Tom Van RemoortereAgora Press
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What customers say about us
“Team building went extremely well. The workshop was very interesting and interactive. The expert sensed our group very well and kept focus on our objectives of ‘active listening and cooperation’. In any case, the workshop flew by!”
Leen CleymansVUB
“I wanted practical tips to give a better presentation as well as some tips & tricks to be able to control nerves when speaking in front of an audience. And this in both English and Dutch. My expectations were met 100%. I was immediately able to put the tips into practice and I am certain that my presentations will make a much better impression with our target group. ”
Marieke VermeerschHyloris Pharmaceuticals
“Thanks to the training, our meetings have become much more proactive and we get the most out of our online group discussions. Furthermore, we received very good tips and tricks to better deal with video calls. Zoom video meetings are now standard in our team. I can definitely recommend this new way of working! ”
“The training was really good and there was a good balance between theory and practical exercises. Also quite a lot of communication models & tools were handled. I will certainly put into practice the LESS technique.”
Lies Van EyckenDesmet
“By concretely working through several cases, I gained a clear picture and understanding of how to make problem-solving phone calls. The tips can be applied immediately: how to answer customer questions accurately, how to respond to difficult customers and how to conclude a conversation. It was an enriching experience and there was an open atmosphere around concrete situations. ”
Ingrid NaessensAarova
“I was hoping to gain insights that will help me be more successful as a salesperson. The many tips I have received transcend the sales field and help me learn to better assess myself as a person. This is undoubtedly going to help me achieve more success in the sales arena.”
Sander GitsIntronics
“I wanted to learn how to concretely manage my time and set priorities to reduce the stress. The training provided al lot of concrete examples (discussion on actual problems)I and tips. I will select 3 actions points and put this into practice to make this work for me. This course would also be very effective for the entire company.”
“I myself and our Customer Programme Team at Snecma Services Brussels were delighted with Jerko's intercultural communication training. The course was interactive and creative. It surpassed the simple do's and don'ts and offered an in depth insight into what communication all together is about. I am confident we'll be a better service provider after having enjoyed this training session.”
Wim CollaerAccounts Director at Snecma Services Brussels
“This training was very hands-on and sprinkled with examples seized from the employees' daily work environment. This makes the training particularly engaging and immediately applicable in practice. For example, the 'sandwich technique' is used daily when a difficult message needs to be delivered. Highly recommended for anyone who has customer-focused conversations!”
Lieve TournéFreshmeals