Customer satisfaction
We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you.
| Date | Company | Followed training | Score |
|---|---|---|---|
| 80% | |||
| 100% | |||
| 95% | |||
| 97% | |||
| 100% | |||
| 91% | |||
| 90% | |||
| 91% | |||
| 90% | |||
| 80% |
| 85% |
| 90% |
| 95% |
| 95% |
| 90% |
| 100% |
| 100% |
| 70% |
| 92% |
| 91% |
“I wanted to gain insights into our team's thinking and thus improve collaboration. There was a nice balance of theory, practical examples and exercises. Each HDBI profile was discussed in detail so we now have a better picture of our communication, expectations and information processing. The result is that we are more understanding of each other. We definitely want another follow-up training!”
Natalia KouzinaValeron
Trusted by leading companies
What customers say about us
“I wanted practical tips to give a better presentation as well as some tips & tricks to be able to control nerves when speaking in front of an audience. And this in both English and Dutch. My expectations were met 100%. I was immediately able to put the tips into practice and I am certain that my presentations will make a much better impression with our target group. ”
Marieke VermeerschHyloris Pharmaceuticals
“The trainer was very well prepared (there was an online intake beforehand with our questions and expectations), clearly had a lot of experience and was really empathetic. She managed to identify our communication problems very quickly and proposed concrete solutions. I was really very surprised and satisfied with the output of this training. Top!”
“By concretely working through several cases, I gained a clear picture and understanding of how to make problem-solving phone calls. The tips can be applied immediately: how to answer customer questions accurately, how to respond to difficult customers and how to conclude a conversation. It was an enriching experience and there was an open atmosphere around concrete situations. ”
Ingrid NaessensAarova
“Lies Martens combines great expertise and experience with a warm personality and great empathy. The group immediately felt at ease and received excellent advice. Through many practical exercises, we were immediately given actionable and very useful tips.”
Lien De KeukelaereAntwerp Musea
“Our colleagues were very enthusiastic about the training and teacher. They were given a lot of useful tips, some of which are already being implemented immediately. Thanks again for the pleasant cooperation.”
Deirdre FocquaertMCC Verstraete
“Team building went extremely well. The workshop was very interesting and interactive. The expert sensed our group very well and kept focus on our objectives of ‘active listening and cooperation’. In any case, the workshop flew by!”
Leen CleymansVUB
“Thanks to the training, our meetings have become much more proactive and we get the most out of our online group discussions. Furthermore, we received very good tips and tricks to better deal with video calls. Zoom video meetings are now standard in our team. I can definitely recommend this new way of working! ”
“We are extremely satisfied with Expert Academy's hands-on and professional approach. The sessions with the training actor are a real added value. Expectations well exceeded!”
Olivier GauderBNP
“Dieter explained very well, in a practical way, how to use Copilot. It was a very hands-on training. The prompt templates he shared are very good. I'm sure I will get more out of Copilot now to increase my personal efficiency.”
Lies Van EyckenDesmet