Customer satisfaction
We strive for maximum customer satisfaction every day. What ultimately counts for each training session is the end result. That is why we keep all satisfaction scores from our customers.
Below are the satisfaction scores of the 20 most recent trainings. We are happy to share this information with you.
| Date | Company | Followed training | Score |
|---|---|---|---|
| 90% | |||
| 95% | |||
| 100% | |||
| 75% | |||
| 100% | |||
| 79% | |||
| 94% | |||
| 87% | |||
| 97% | |||
| 91% |
| 90% |
| 88% |
| 100% |
| 100% |
| 90% |
| 100% |
| 83% |
| 90% |
| 100% |
| 90% |
“I wanted to learn the fundamentals of Consultative Selling. Through plenty of examples I could get a deeper insight in consultative selling and the sales process. I will share the learnings with colleagues and will make it part of every sales interaction.”
Mariska KoesslerRoche Diagnostics
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What customers say about us
“I wanted to be able to deliver a message more efficiently and with greater conviction. My expectations were 100% met. This was a very good training. Particularly interesting was the structure of a message, such as not starting immediately with the 'what' but focusing on the 'how' first.”
Jurgen VertriestVolvo Trucks
“My learning objective was to gain a structured understanding of the approach to guiding colleagues in in telephone calls. My expectations were fully met. First, I was given tools to better manage conversations. Second, I gained insight into what I was already applying myself in a conversation. Thirdly, the interaction was very valuable. Keep up the good work!”
Filip VetsEneco
“We are extremely satisfied with Expert Academy's hands-on and professional approach. The sessions with the training actor are a real added value. Expectations well exceeded!”
Olivier GauderBNP
“By concretely working through several cases, I gained a clear picture and understanding of how to make problem-solving phone calls. The tips can be applied immediately: how to answer customer questions accurately, how to respond to difficult customers and how to conclude a conversation. It was an enriching experience and there was an open atmosphere around concrete situations. ”
Ingrid NaessensAarova
“My questions were: how to make a story concise and to the point? ‘Sell’ projects better (internally)? These questions were amply answered in the storytelling workshop. The course had a clear structure, lots of practice opportunities and there was a lot of interaction. This was very instructive. The trainer was a pleasant and experienced teacher. He knows his story/profession very well.”
Astrid De SchrijverVolta
“Very happy with all the insights I gained from the training 'Learning to Moderate and Facilitate' by Expert Academy. A real gem with theory woven into practical exercises.”
Eva Van AchterVUB
“I enrolled in the Assertiveness course to learn to communicate better in difficult situations without clamming up. I became aware that choices can be made, at all times. Especially the DESC model was a real revelation for me. The trainer was very driven and conveyed his insights in an enthusiastic way.”
Karen DerynckMcDonald’s Belgium
“I wanted to learn what assertive communication actually is, in what way it can help me, and how to use it. This training really helped me to create a better work-environment. I'll try to use it when talking to my boss, clients, etc. to create a better relationship. Also the trainer was very capable. He adapted the course to our needs. I think that is one of the most important things in a training like these, that it feels personal and recognizable. So good job & many thanks!”
David Van OsGreenfish
“I know I get stressed easily from certain work-related things, so my aim was to find some tip & tricks to answer this. My expectations were well met. We were able to bring in a lot of personal things, for which answers were also offered by trainer each time. Furthermore, I was given a lot of clear and useful tips & tricks.”
Elke BreelsMars Belgium