Communication Skills Training
About this training
Most people in business communicate pretty well. However, good communication skills have to be developed and trained on an on-going basis. Here’s where people’s communication skills can go awry: when they have to deliver a difficult message, handle conflict, give ‘bad news’, when they face potential humiliation or feel misunderstood...
In this training we learn how to effectively use the important communication skills that we need every day in our job. In this practical communication course you will learn the most important skills and tips about effective communication, how to effectively convey your message, use the right communication style and build sustainable contact with others.
Program
The program consists of the following subjects:
- Understanding your own communication style and that of others
- How to convince others
- The power of nonverbal communication
- Application of some assertiveness techniques
- Dealing with different types of people and different communication styles
- Concrete and specific communication: say what you mean
- Active and focused listening
- The importance of empathy
- Emotionally intelligent communication
- Dealing with difficult people and resistance
- Giving and receiving feedback
- Basic elements of negotiation techniques
Target group
This course is designed for anyone who wants to strengthen or expand the basic skills in communication.
Approach
Practice prevails in this hands-on training. We will work with your own learning needs and with real-life cases, supported by video feedback.
In this training we simulate situations in which communication misunderstandings can occur (interviews, meetings, presentations, information transfers, ...). You will learn how to clearly structure your message and communicate openly in these situations. What you have learned, will be put into practice immediately in various practical exercises so you really get a chance to grow.
Trainers
Results
Your communications with others will be more professional and more effective, by using targeted communication: observing, listening and speaking. You will learn how to:
- Better understand others
- Communicate in a convincing and confident way
- Convey your message with impact
- Get things done easier by others
- Adapt your communication style to different situations and interlocutors
- Apply techniques to deal with conflicts in a constructive way
- Reach your goals through clear and well-structured communication
Testimonials
“The session was very interactive and an impulse on realizing that you are responsible for the thoughts you have and how these have an influence on your communication in life. The session was very valuable in a way that it can be applied to all parts of life, as well in the work environment as in private life.”
Lut OosterlinckBayer CropScience
“I mainly wanted to learn techniques to give better feedback. This expectation was fully met; in fact, we saw even more than this. I learnt technique to stay calm, communicate better and make sure others don't get worked up when feedback is problematic.”
Krystyna KrywenAgataal
Register
Choose the desired date and location for this training.
Most people in business communicate pretty well. However, good communication skills have to be developed and trained on an on-going basis. Here’s where people’s communication skills can go awry: when they have to deliver a difficult message, handle conflict, give ‘bad news’, when they face potential humiliation or feel misunderstood...
In this training we learn how to effectively use the important communication skills that we need every day in our job. In this practical communication course you will learn the most important skills and tips about effective communication, how to effectively convey your message, use the right communication style and build sustainable contact with others.
Antwerpen - BluePoint
From
€ 1.395,00(VAT excluded)
Max. 8 participants
