Training with results

Practical training by experienced experts

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Professional Telephone Skills

Professional Telephone Skills

Often being the first point of contact, the telephone is seriously under-rated as a factor in creating that vital first impression. In this training participants will learn the basics of customer service and how to project a professional telephone image.

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Delegation Skills

Delegation Skills

This programme will develop a coaching style of leadership that maximises employer potential and improves team performance. It is suitable for experienced middle and senior managers who wish to be able to use core coaching processes to promote effective working and motivation.

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