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Professional Telephone Skills

Professional Telephone Skills

Often being the first point of contact, the telephone is seriously under-rated as a factor in creating that vital first impression. In this training participants will learn the basics of customer service and how to project a professional telephone image.

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Conflict Management

Conflict Management

In this hands-on course, participants will learn the causes for conflict situations, preventive measures to keep them from occurring and steps to effectively resolve conflicts and turn them into win-win situations.

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