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Conflict Management

Conflict Management

In this hands-on course, participants will learn the causes for conflict situations, preventive measures to keep them from occurring and steps to effectively resolve conflicts and turn them into win-win situations.

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Assertive Communication

Assertive Communication

Assertiveness is the ability to make clear what you think, feel and want in order to get closer to your goals, while respecting the other. In this practice-oriented course, you will learn how to defend your own interests and needs in an assertive way.

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