Practical courses by experienced trainers

“It was a great course. I am convinced that everybody returned back home with a high degree of satisfaction and packed with a bag full of tools for their professional and personal lives. Many thanks for the teachings.”

“Lies Martens combines great expertise and experience with a warm personality and great empathy. The group immediately felt at ease and received excellent advice. Through many practical exercises, we were immediately given actionable and very useful tips.”

Lien De KeukelaereAntwerp Musea

“I myself and our Customer Programme Team at Snecma Services Brussels were delighted with Jerko's intercultural communication training. The course was interactive and creative. It surpassed the simple do's and don'ts and offered an in depth insight into what communication all together is about. I am confident we'll be a better service provider after having enjoyed this training session.”

Wim CollaerAccounts Director at Snecma Services Brussels

“By concretely working through several cases, I gained a clear picture and understanding of how to make problem-solving phone calls. The tips can be applied immediately: how to answer customer questions accurately, how to respond to difficult customers and how to conclude a conversation. It was an enriching experience and there was an open atmosphere around concrete situations. ”

Ingrid NaessensAarova

“Very happy with all the insights I gained from the training 'Learning to Moderate and Facilitate' by Expert Academy. A real gem with theory woven into practical exercises.”

Eva Van AchterVUB

“I was looking for insights on giving feedback, delegating and management by objectives. All I can say is: excellent on all fronts. The trainer provides very clever working frameworks that can be applied in the day-to-day business environment and spends a lot of time on coaching and support. Each part of the training allows me to put it into practice, and that is its strong point.”

Peter Verbiest Bonka Circus

“I wanted to learn to write emails in an even more customer-friendly way. In addition, it was important to get the necessary tools to write texts for the web and for newsletters in a creative way. This expectation was completely fulfilled thanks to the useful tips and the practical exercises. I still take the syllabus with me when I write texts.”

Nathalie VerheydenSanofi Belgium

“Thanks to the training, our meetings have become much more proactive and we get the most out of our online group discussions. Furthermore, we received very good tips and tricks to better deal with video calls. Zoom video meetings are now standard in our team. I can definitely recommend this new way of working! ”

“I wanted to gain insights and techniques around drafting professional emails. My expectations were definitely met. I received many tips and tricks that I will use in practice. My score for this training: 100/100”

Lore HendrickxConstructiv

“Team building went extremely well. The workshop was very interesting and interactive. The expert sensed our group very well and kept focus on our objectives of ‘active listening and cooperation’. In any case, the workshop flew by!”

Leen CleymansVUB