The most important communication skill: active listening
about Communication, Active Listening
If there is one communication skill that you should master quite well, it is undoubtedly listening. Good listening skills lead to greater customer satisfaction, higher...
How to keep your emotions under control
about Emotional intelligence, omgaan met emoties
"Oh, the nerve! What is she thinking?" That annoying colleague has seriously irritated you, and you nearly boil with anger, to say the least. Or your heart is pounding with...
Can leadership be developed?
about leadership, Leadership
Are great leaders born with leadership qualities or can you develop people into leaders? Recent scientific studies suggest that leadership is 30% genetic and 70% learned. In...
Why multitasking is bad for your productivity
about Time management, multitasking
Do you recognize this situation? You're on the phone with a colleague and an urgent email comes in from a customer. Before you know it, you're answering the mail while on the...