Conflict Management Training
About this training
In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result. Conflict management training can make the difference.
The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth.
In many cases, effective conflict resolution can make the difference between positive and negative outcomes. In this hands-on training course, participants will learn the causes for conflict situations, preventive measures to keep them from occurring and steps to effectively resolve conflicts and turn them into win-win situations.
Program
This session will provide your participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
- What is conflict? - Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.
- How to spot conflict - Looking at the tell-tale signs and the more predictable behaviours inherent with conflict.
- Why conflict can be difficult to resolve - A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means.
- The stages of conflict - Plotting the typical path that a conflict follows and relating this to participant's own experience.
- The methods of managing conflict - Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising, Collaborating.
- Resolving conflict between others - How to manage the process of helping others resolve conflicts without becoming embroiled.
Target group
The conflict management course is designed for anyone working in an environment where they have direct contact with the public or where internal conflict may arise.
Approach
The training methodology is interactive, participatory and highly contextual. Expect exercises, group work, plenary sessions, case studies, role-plays, simulations and dialogues.
Trainers
Results
At the program's conclusion, participants should be able to:
- Identify factors that create conflicts in the workplace.
- Understand basic behavioral styles and know how to adjust to each for conflict prevention.
- Exercise listening skills taught in the program to improve the chances for open communication.
- Implement a procedure to resolve problems that have viable solutions.
- Dealing with emotions and negative feedback
- How to reach a win-win solution that works for everyone
Testimonials
“I wanted to learn new concepts about conflicts and become more confident and strategic in conflict-related situations. The trainer introduced several helpful techniques that will be help in real conflict situations. I liked that these strategies were simple, reasonable and well structured. This training made me confident and showed me that conflict is not always a bad thing and that it can be used for an improvement.”
Ivan MaslovUHasselt
“The course was really good and complete, with a really nice and dynamic trainer who led the discussions very well, gave relatable examples, and kept the times while enabling everybody to
contribute. The workshop gave me tools to apply in case of conflicts at work but also in general.”
Irène ArrataVUB
Register
Choose the desired date and location for this training.
In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result. Conflict management training can make the difference.
The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth.
In many cases, effective conflict resolution can make the difference between positive and negative outcomes. In this hands-on training course, participants will learn the causes for conflict situations, preventive measures to keep them from occurring and steps to effectively resolve conflicts and turn them into win-win situations.
Gent - Expert Academy
From
€ 1.250,00(VAT excluded)
Max. 12 participants
