Conflict Management

In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result.

The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth.

In many cases, effective conflict resolution can make the difference between positive and negative outcomes. In this hands-on course, participants will learn the causes for conflict situations, preventive measures to keep them from occurring and steps to effectively resolve conflicts and turn them into win-win situations.

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