Assertive Communication Training Course

Assertiveness is the ability to make clear what you think, feel and want in order to get closer to your goals, while respecting the other. In this practice-oriented course, you will learn how to defend your own interests and needs in an assertive way.

DAY 1

Learning to listen actively and to recognize body language
What is avoidance behaviour, aggressive behaviour and manipulative behaviour?
Are you a NIP or a PIP?

Assertive communication using the DESC-model

DAY 2

Exercises on the raising of issues and on active listening
Learning of new techniques (the sandwich, LEO and diving board techniques)
Role playing game on new techniques and feedback
Feedback and correction with concrete tips

	Included in this training: the course book 'Communication Skills' Download this pdf guide in the e-store

The course "Assertive and Self-assured Communication" has proven effective for anyone looking for a more conscious, self-assured and efficient way for conveying his or her message. This course is also strongly recommended for anyone wishing to communicate with clients, external partners, colleagues or teams in a convincing and respectful way.

This workshop is interactive and provides exercise sessions, reflection moments and input from the participants. In order to practice the provided techniques and learning points, we complete the training with case simulations with a professional training actor.

This training course will enable you to achieve your goals within your organisation more easily. During this interactive assertiveness training, you will learn the following:

How to establish fruitful, productive contacts
How to solve conflicts in a constructive way
How to create a win-win situation in each negotiation or discussion
How to recognize the actual facts underlying the reactions and/or behaviour of other persons
How to let your own emotions and those of others work for yourself instead of undergoing or ignoring them
How to recognize obstacles and problems and how to avoid them before they manifest themselves
How to deal with "annoying" clients, colleagues, business relations ... and how to transform this relationship into a constructive cooperation
How to react to criticism - either just or unjust
How to convey your opinion about others without insulting or humiliating the persons concerned
How to improve your communication skills and implement these skills in a more effective way.